14-3 Higashiota, Tsubame City, Niigata Prefecture 959-1289
Store manager
Ryoko Takeda
Telephone / fax
0256-46-8720
Reception / response
10:00-15:00 Closed days: Saturdays, Sundays, Mondays, and holidays
Email
shop@factoryfront.com
Charges other than the product price
consumption tax
Shipping Hokkaido 1,100 yen Honshu 770 yen Kyushu 1,100 yen Okinawa 2,200 yen
Transfer fee when purchasing by bank transfer
Cash on delivery fee when purchasing by cash on delivery
Payment method
Cash on delivery and bank transfer are available.
-Cash on delivery
Please pay to the delivery person of Yamato Transport when you receive the item.
You will be charged a fee according to the cash on delivery amount. Less than 10,000 yen-330 yen 10,000 yen or more-less than 30,000 yen-440 yen 30,000 yen or more-less than 100,000 yen-660 yen
-Bank transfer Available banks: Japan Net Bank only
Please make a deposit in advance. After confirming payment, the product will be shipped.
The transfer fee will be borne by the customer.
If there is no payment within one week from the date of order, it may be canceled.
Delivery of goods
We will ship within 3 days including the date of your order (in the case of bank transfer, the date of payment confirmation). The delivery company will be Yamato Transport. You can choose the time zone from the following. AM / 14-16: 00/16-18: 00/18-20: 00/19-21: 00 * Delivery may not be possible at the desired time depending on the weather conditions. Please note.
Application expiration date
When paying by bank transfer, please make the payment within 5 days (business days) after ordering. If there is no payment within 5 days, it will be canceled.
Defective product
[Returns / Exchanges / Refunds]
For defective products and returns, we may not be able to respond even if the product is returned without contact, so please contact us in advance when returning the product. We will decide how to deal with returns, exchanges, refunds, etc. in consultation with the customer.
[ Defective product ] We will only accept returns or exchanges if you contact us within 8 days after the item arrives. In that case, we will bear the shipping and handling charges.
[ Mistake ] We will only accept returns or exchanges if you contact us within 8 days after the item arrives. In that case, we will bear the shipping and handling charges.
[ return ]
Returned goods due to customer's convenience are unopened and unused, and we will respond only if you contact us within 8 days after the item arrives. In that case, the customer will be responsible for the shipping and handling charges.
[ exchange ] In case of replacement with the same product due to a defective product or a wrong product, we will refund the price if you wish to exchange it for a non-defective product. Please note that we do not accept exchanges for other products.